CREATE A RETURN

Please Note: Our return portal is available to handle single item returns only. If you would like to request a return for multiple items, please contact our customer service helpline (1-866-442-4908), and our team will be able to assist and guide you through the return process to ensure your refund is completed as quickly as possible.

STEP 1: FIND ORDER

Please enter the order number and billing zip code of the order you are making a return for. Note that items can only be returned within 30 days of purchase.

If you would like an exchange, please call Customer Service at 1-866-442-4908

Email Address: The email address on the order. The order confirmation email would have been sent to this address.

Order Number: This number is on the order confirmation email. The number will usually start with “01”, “02”, or “03”. Numbers on the shipment packaging often start with "B" or "C" and are for fulfillment purposes only.

Billing Zipcode: This is the billing information zip code on file. Your payment method billing address may differ from where the order was delivered.

Returns may take up to 15 days after the item has arrived at our distribution center for inspection, restocking, and refunds to be issued.

There is a known issue with generating a return label using the Safari browser. Please use another browser when utilizing our self-service returns process.

Instructions

Step 1: Please provide us with your Email Address and Billing Zip Code used on your order. We also need you to provide the Order Number, which can be found either in your account under Order History or on your Order Confirmation email under Order Details. After submitting the form you'll be taken to a new page.